Our Guarantee


Let’s keep this simple.

First, we strongly suggest that you purchase insurance with our committed partners at Clyde. We’ve done the negotiation for you in order to offer a premium insurance option at an affordable rate.

Every purchase is covered under the Freely guarantee. 

7 Day Return

  • We think you will love your Freely Pro. If you do not, send it back for a refund. 

6 Month Repair Guarantee

  • Replacement part costs are fully covered for 6 months after purchase. 

Lifetime Customer Support 

  • Freely is dedicated to your journey. Contact us 7 days a week. 
  • Lifetime support 

So, what if something happens? Easy.

  1. Contact us via email 
  2. You’ll receive a 1-page claim form
  3. Resolution 

We do not cover repairs if you crash or wreck your unit. But, we will help you find a repair shop with our Freely Network of repair partners.

Note that Freely is not responsible if your package is lost or damaged by the logistics company such as UPS, USPS, or FedEx. In this rare event, you would simply file a claim directly with the logistics company. Freely is proud to offer shipping insurance with our partners at Route. 

We truly want you to be worry free. Please reach out to info@ridefreely.com if you have any questions.