Support and Guarantee


Let’s keep this simple.

First, we strongly suggest that you purchase insurance with our committed partners at Clyde. We’ve done the negotiation for you in order to offer a premium insurance option at an affordable rate.

Every purchase is covered under the Freely guarantee. 

7 Day Return

  • We think you will love your Freely Pro. If you do not, send it back for a refund. 

24 Month Guarantee & Warranty

  • We have you covered. The fastest way to resolve your repair issue is, after approval of your warranty claim, Freely will ship out replacement parts, free of cost to you and accompanied with guidance via videos, images, and tutorials including phone/video calls.

  • If you are unable to repair your scooter yourself, the best bet is to find a local repair shop (bike, moped, etc.). Again, Freely will cover the parts you will be responsible for labor costs incurred. 


  • In the rare event your package is lost, stolen, or damaged Freely is proud to offer full coverage shipping insurance. 

Lifetime Customer Support 

  • Freely is dedicated to your journey. Contact us 7 days a week. 

So, what if something happens? Easy.

  1. Contact us via email at 
  2. A claim will be started for you. 
  3. Resolution  

We do not cover repairs if you crash or wreck your unit. But, we will help you find a repair shop with our Freely Network of repair partners. 

Freely does not cover normal wear and tear of any parts as well as damage or defects caused by negligence. Examples include improper assembly, accidents, water damage, and improper storage.